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FAQs

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  • GENERAL QUESTIONS

    • Another cabinet company designed something for me and gave me a quote. What is the process for getting the same from you?

      It’s very easy. Just email or send a fax with the quote you received, along with the design, including the sizes. We will give you a quote for the price of our cabinets, based on your specific sizes.

      Our email: support@bestonlinecabinets.com Fax:626-614-8947

    • Can I get a sample from you?

      If you would like a sample to make sure you would be ordering the correct color, we recommend that you order a sample door for $15. There is no extra charge for shipping. From time to time we offer a discount on door samples, so just check our Sale Page for information.
    • Do I get discounts if I am a contractor or a repeat buyer?

      Yes you do! Our regular prices are already very low, but we really value repeat business so contractors get an additional discount. Loyal customers are also very important to us so we reward them with additional discounts and we frequently have monthly discounts each time we are overstocked in any particular color. For details, feel free to check out our Professional Discount Program.
    • Do you have cabinet installers that I can hire?

      No, we do not provide installation services, however we can certainly answer all your questions regarding the proper installation of our cabinets. We do sell cabinets that are pre-assembled, which makes the job of installing your cabinets go a lot faster and easier.
    • Do you provide a guarantee that you offer the very best prices?

      Yes, you can be sure that you will receive the absolute best deal from us. But as added assurance, if you happen to find the identical items at a lower price point and it’s advertised by a reputable local or online store, we promise to beat their price. We will look at the total price of all the identical items quoted by a competitor, including shipping and handling plus appropriate taxes. An estimate for a full kitchen is required.

    • How can you sell high quality cabinets at much lower prices than major retailers?

      The majority of the cabinets that we sell are cabinets that we manufacture ourselves in China and then store them in California. This means that you are buying cabinets directly from the manufacture. Our highly efficient production methods are designed to keep our overhead very low so that we can pass the savings onto you. We are able to keep a very low markup on each cabinet we sell and still turn a profit because we sell a lot of RTA cabinets. TheRTAcabinets.com can provide you with quality cabinets for a great price.
    • How do I know I’m buying high quality cabinets?

      At TheRTAcabinets, our goal is to give you the highest quality kitchen cabinets for a great price without sacrificing customer service. For over 10 years we have been manufacturing cabinets so that’s 10 years of innovation and improvement in our products. There is a strict selection process that we use to find the solid woods that we use for all our products.
    • How do I know that my design or layout is correct?

      Just send us a floor plan and our staff of experienced designers will patiently walk you through each and every step of planning your layout with you. We will cover each detail until you are ready to proceed. It is very common for people to overlook important issues when they send in their floor plan. Our designers can make all the necessary recommendations for how to correct your layout in order to give you the most usable space, the most efficient design, and perhaps most importantly, an incredible looking kitchen. If you can give us the proper measurements of the walls and the size and position of doors and windows, then we can give you a layout that will fit your kitchen. For additional information, please feel free to check our Kitchen Design Help.

    • How long does it take to order RTA cabinets?

      Not long. Our warehouse is stocked with RTA kitchen cabinets so you do not have to wait for us to make the cabinets. A few days will be needed for us to complete your order and have it ready to ship out. After checking our inventory, we will use pallets to prepare all the cabinets and the moldings for shipping. The whole process on our end should take less than a week but the actual delivery time will vary based on your location. Please take a look at our shipping section for more details.
    • I placed an order for RTA cabinets so how do I find someone to assemble them for me?

      Assembling our cabinets is fairly easy, certainly easier than installing them. If you think you can install them on your own, you may very well be able to put them together yourself.

      Most our customers assemble cabinets by themselves, but some of the others may still need some help by professional carpenters. If you already have someone remodeling your house, he should be able to do the cabinet part either. The average cabinet assembly and installation cost in California is $40-$60 each box. For an average size kitchen (15-20 cabinets), you shouldn’t pay more than $1,200 to get all the cabinets assembled and installed.

    • Once I place my order, are there any changes allowed?

      Yes, you can certainly add something else or remove something you no longer need. But, when you make changes after an order is already placed, there will likely be a delay in shipping.
    • The size cabinet I need is not shown on your website. Can you modify your sizes or customize a cabinet to fit my needs?

      The cabinets we sell are already manufactured as they’re stock cabinets. Building a single custom cabinet would drastically increase the cost for you. Therefore we do not make available sizes for custom cabinets. Everything we sell is featured on our website. In a lot of cases, a customer can modify a standard cabinet ever so slightly to meet their exact needs, saving the cost of a custom made cabinet.

    • What are RTA cabinets?

      RTA stands for Ready-To-Assemble kitchen cabinets. Generally speaking, RTA cabinets are much more affordable than custom made cabinets or even brand name cabinets. But even though they cost less, RTA cabinets made from reputable companies are actually made with the same level of quality that you can expect from more expensive custom cabinet companies. With RTA cabinets like ours, all the necessary parts are included. You’ll get everything you need to assemble the actual cabinets except the tools. We use cam locks and most of the holes are predrilled so a good screwdriver can often be enough to get the job done. 20 minutes is enough time for most handy homeowners or contractors to assemble a cabinet.

    • What discounts do you offer, if any?

      We offer promotions and discounts at various times throughout the year. For information on any sales that we may have going on currently, click on Current Sale. If nothing appears you are welcome to contact Customer Support to ask about any discounts or promotions that may be coming up.

    • What kind of warranty do you offer on your cabinets, if any?

      We provide a 2-year limited warranty on all our cabinets. We promise to take care of any problem with our cabinets that isn’t caused by humans. For details on our limited warranty, click here.
    • What other products do you sell other than kitchen cabinetry?

      Our quality kitchen cabinets are not the only items that we sell. We can also provide range hoods, sinks, bathroom vanities, knobs and handles, as well as other kitchen accessories.
    • Why should I buy kitchen cabinets online?

      When you buy cabinets online, you will save yourself time and money. In most cases you stand to save thousands of dollars. By comparison, cabinets for an average sized kitchen purchased by the most basic custom cabinet company will cost you at least $10,000. TheRTAcabinets can provide the same cabinets for about $2,500!
    • Would you sell only the cabinet doors if that were all I wanted?

      No we cannot. Our factory sends us fully built cabinets in their entirety. They come with all the panels attached plus the accessories and that is how we sell them.
  • PRODUCT SPECIFICATIONS

    • Are any of your cabinets made of particle board?

      We do not use particle board anywhere in cabinet construction.
    • Do you finish your cabinets on the inside as well as the outside?

      It all depends on which style you order. Most of the cabinets we sell are totally finished on both the inside and outside, except for the back because it is usually attached to the wall. If this is not the case for you and the back of your cabinet will be exposed, we sell back panels and molding to cover the outside corner and edge. This situation commonly arises for kitchen islands. Also of importance is the fact that some of our lines have natural colored finished on the inside.

      To help lower the price and get more advanced features somewhere else, some of our cabinets are finished only inside. You will need to order end finish panels for all exposed sides.

      See product specifications for more details.

    • I will need solidly built cabinets with enough strength for a stone countertop to be placed on top. Is this a problem?

      No not at all. We build very strong cabinets and whatever style you select will certainly be sturdy enough to hold your stone countertop.
    • Is it possible to make a cabinet for a double oven?

      There are some lines that simply do not make cabinets for double ovens. However it is certainly possible for you to make one by removing the drawers on the bottom and using filler strips if necessary to fill in the gaps. Also some lines have oven base cabinets that you can use on the bottom. To build an oven cabinet you can use a cabinet with a depth of 24” on top and a couple of refrigerator panels will work well for the sides.
    • What is the standard height of your cabinets?

      A standard kitchen base cabinet is 34 ½” in height. Standard wall cabinets come in three different heights, 30”, 36” and 42”. For bridge wall cabinets, we usually have 12” to 24” in height available. However certain exceptions exist because some lines do not offer all three cabinet heights, some offer only one or two. Other lines have unusual heights for their wall cabinets, such as 27”, 33” and/or 39”. For complete details, see our product specifications.
    • Will I need to purchase toe kicks?

      The majority of our base cabinets as well as our bathroom vanities do come with the needed toe kicks, however it is best to purchase additional toe kick panels just to be sure you end up with a uniform look in the event you have two or more cabinets that join together.
  • BILL - PAYMENTS

    • Do you charge a sales tax?

      We only charge sales tax for California customers. There is absolutely no sales tax for any other states’ customers.
    • Do you offer financing?

      We partner with Paypal Credit to provide financing for our customers. Financing requires a separate approval. Click here for more details.
    • What is your policy for handling returns?

      You may return your complete order or any unassembled items that are part of your order, within 30 days of receiving it. We ask that you be pay the cost of return shipping and we have the option of charging you a restocking fee. We usually waive the restocking fee when a product is being exchanged or for the return of a single cabinet. For more information check our Shipping and Return policy.
  • SHIPPING - DELIVERY

    • Do You Accept Orders From Canada?

      We can definitely ship our cabinets to Canada. With any orders to Canada you should expect an extra 2-3 days for the items to arrive. Since the cabinets are manufactured in China, there is a duty tax that will be applied. We recommend that you get a customs broker to assist you in getting the shipment cleared with customs. With many of our Canadian customers in the past, it has been more cost effective for them to simply drive to the most convenient freight terminal on the American side of the border to pick up the cabinets in person.
    • How soon can I receive my order?

      Ready to assemble cabinets are shipped within 2-5 business days. You should expect to receive an RTA order in 8-14 calendar days depending on location. Assembled cabinet orders are shipped in 4-7 business days. They typically take 10-18 calendar days to arrive after you place an order.
    • What happens if my cabinets come damaged?

      If you notice that something looks damaged during the delivery, make a note of the specific damage on your delivery receipt BEFORE you sign it. If your boxes look perfectly acceptable from the outside, but when you open them there is damage, we ask that you report the damage to us within 14 days (2 weeks) of receiving your order. Please use the link below to report whatever damage you see. Our policy is to ship you a replacement for the damaged piece within 3 business days. We ask that you do not refuse your order unless you see that the boxes are literally falling apart or not packaged properly.
    • What is a residential curbside delivery?

      Most full kitchen orders are shipped to residential addresses. Delivery driver will unload pallet with cabinets on the road curb.
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